Question 1

How can I book a cab?

Accepted Answer

You can either visit our homepage, fill in the travel details, and make a booking, or you can download our app and repeat the same process.

Question 2

Can I book a cab of my choice?

Accepted Answer

Yes, you can choose from our diverse fleet of vehicles based on your travel needs and preferences. We offer Hatchback, Sedan, and SUV cab categories to suit your comfort and budget.

Question 3

I want to cancel my booking. Will I be charged for it?

Accepted Answer

We understand that plans can change. You can cancel your booking without any cancellation charges. We have a zero cancellation fee policy.

Question 4

How do I download the app?

Accepted Answer

You can download our app from the Google Play Store for Android devices or the Apple App Store for iOS devices. Just search for 'OneWay Cab' and install the app.

Question 5

There's an issue with my cab. What should I do?

Accepted Answer

If you face any issues with your cab, please contact our 24x7 customer support helpline immediately at 08000247247. Our team will assist you right away.

Question 6

What is a one way cab and how is it different from a regular taxi?

Accepted Answer

A one way cab is a point-to-point intercity cab service where you only pay for the one-way journey — not a round trip. Unlike traditional taxis that charge for both onward and return legs, OneWay.Cab offers up to 50% savings by charging only for the distance you actually travel.

Question 7

Are toll charges and driver allowance included in the fare?

Accepted Answer

The fare shown includes the base cab charge. Toll taxes and state permit charges are extra and paid at actuals during the trip. A driver night allowance of ₹250 applies for trips between 10 PM and 6 AM. All charges are clearly displayed before booking.

Question 8

How far in advance can I book a cab?

Accepted Answer

You can book a cab up to 30 days in advance. The minimum advance booking time is 10 minutes for most routes. We recommend booking at least 2–3 hours ahead for outstation trips to ensure cab availability.

Question 9

Is the driver verified? Is it safe to travel?

Accepted Answer

Yes, all drivers on OneWay.Cab are background-verified and trained professionals. Our cabs are GPS-tracked in real time, and you receive the driver's name, photo, and vehicle details before the trip starts for your safety.

Question 10

What payment methods are accepted?

Accepted Answer

We accept all major payment methods including UPI (GPay, PhonePe, Paytm), credit/debit cards, net banking, and cash. You can also use your OWC Wallet balance to pay for bookings.

Question 11

Can I modify my pickup address or time after booking?

Accepted Answer

Minor changes to pickup time or address can be accommodated by contacting our customer support at 08000247247 before the driver is assigned. Once the driver is assigned, please coordinate directly with the driver or call our support team.

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India's Leading Inter-City Cab Service

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